Shipping Policy


We have started SHIPPING orders for most of the PIN codes except some pin codes which are in the RED zone. Delivery for Red zones will also open up very soon once we get the confirmation from the government. 
 
For COD Orders shipped via our partner BLUEDART, NO CASH will be accepted by their delivery agents in order to ensure contactless delivery for safety and hygiene. Instead, they will ask customers to make payments through the following modes during the time of delivery:
Netbanking link sent via SMS.
Google Pay
PhonePe
Wallets such as Paytm, Mobikwik, CitrusPay, PayUMoney, FreeCharge, IdeaMoney, Oxigen, ITZ Cash, Jio Money, OlaMoney, mPESA (Vodafone), ICICI Pockets, Airtel Money
For COD Orders shipped via other partner like DELHIVERY, XPRESSBEES etc, CASH will be accepted at the time of delivery.

 

Shipping Policy

We at TEEJH (a sister concern of Joker & Witch) value our customer’s time & money, and hence we strive hard to ensure that our customers receive their purchased product in the finest condition, and on or before the committed timeline. In order to do so, we have partnered with some of the leading logistics/courier companies such as Fedex, Aramex, Delivery, First Flight, Overnight Express & Ecom Express.

  • Delivery Timeline:While the delivery timeline will depend upon the delivery address of the customer, but a good range to keep in mind would be 3-6 days. For Metros & Tier 1 cities, it might take anywhere between 3-4 working days to deliver while for Tier 2 & 3 cities & Rural areas it might take 5-6 working days.
  • Shipping Fee:Free shipping on cart value of Rs 1000 or above. Alternately, flat Rs 99 will be charged as SHIPPING FEE if the cart value is less than Rs 1000. This shipping fee is non refundable.
  • The whole order amount will be refunded if the order is cancelled (within 24 hours of placing the order), lost or undelivered to your preferred location.
  • If your parcel is damaged or tampered with when you receive it, then please refuse to accept it. You can call our customer care or mail us at support@jokerandwitch.com mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Cancellation Policy

TEEJH (A SISTER BRAND OF JOKER & WITCH) reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

In an event wherein the customer wishes to cancel his/her order post confirmation, he/she should either call us at 08296425250 or email us at teejhindia@gmail.com stating the ORDER No.

Cash On Delivery Policy

As per the Cash on Delivery policy:

  • To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • If the product is open, do not accept the order.

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